​Introduction

Eccentric Minds Health & Wellness PLLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, including telehealth and in-office care.

By using our website, you agree to this Privacy Policy.

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Information We Collect

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Personal Information

• Name

• Email address

• Phone number

• Date of birth

• Address

Health Information (PHI)

• Medical and mental health history

• Medications and treatment plans

• Insurance details

• Clinical records

This information is protected under HIPAA.

Website Data

• IP address

• Browser/device type

• Pages visited

• Cookies and usage data

How We Use Your Information

We use your information to:

• Provide psychiatric and mental health services

• Schedule appointments and communicate with you

• Process payments and insurance claims

• Conduct benefits verification and authorizations

• Improve website performance

• Meet legal and regulatory requirements

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA).

Your Protected Health Information (PHI):

• Is used only for treatment, payment, and operations

• Is secured using appropriate safeguards

• Is not shared without consent unless required by law

A full Notice of Privacy Practices is available upon request.

Communication Consent

By providing your contact information, you consent to receive:

• Text messages

• Emails

• Phone calls

Important:
We utilize HIPAA-compliant communication platforms when available to help protect your information. However, standard text messaging and email may still carry inherent privacy risks depending on your personal device, mobile carrier, or email provider.

Telehealth Services

Telehealth services are provided using secure platforms when applicable.

You are responsible for:

• Being in a private setting

• Using a secure internet connection

We are not responsible for privacy risks related to your personal device or network.

Sharing of Information

We may share your information with:

• Insurance companies

• Pharmacies and specialty pharmacies

• Payment processors

• Electronic health record systems

• Legal authorities when required

All parties are expected to maintain confidentiality.

Payments

Payments may be processed through third-party providers (e.g., Square, Stripe, QuickBooks).

We do not store full payment card information.

Cookies & Tracking

We use cookies to:

• Enhance user experience

• Monitor website performance

• Analyze traffic

You can disable cookies in your browser settings.

Data Security

We implement reasonable safeguards to protect your information. However, no system is completely secure.

Your Rights

You may:

• Request access to your records

• Request corrections

• Request limits on data use

• Withdraw communication consent

Contact us to exercise these rights.

Third-Party Links

We are not responsible for the privacy practices of external websites linked on our site.

Children’s Privacy

Our services are not intended for children under 13 without parental consent.

Specialty Services

Certain services (including Spravato treatment, ADHD assessments, and cash-based services) require additional consent forms prior to participation.

Changes to This Policy

We may update this policy at any time. Updates will be posted on this page.

Contact Us

Eccentric Minds Health & Wellness PLLC
📍 11848 Rock Landing Dr, Ste 102, Newport News, VA 23606
📞 757-333-0175