FAQs
We understand that exploring treatment options can feel overwhelming. Below you’ll find answers to some of the most common questions to help guide you. If you don’t see what you’re looking for, please reach out — your clarity and comfort are important to us.
Fees & Appointments
Do you accept insurance?
Yes, we accept most health insurance plans. If you're unsure whether your insurance is accepted, please give us a call at 757-333-0175 and we’ll be happy to verify coverage for you.
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Do you offer self-pay options?
Absolutely. If you’re not using insurance, self-pay rates are available for all services. Feel free to call to discuss your options—we’ll help you choose what works best for you.
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What are your current rates?
New patient visit (1 hour): $175
Follow-up visit (30 minutes): $100
Zen Room sessions:
• 15-minute session: $10 ( this includes soft music, full-body massage chair and choice of aromatherapy)
30-minute session: $20 ( this includes soft musics, full-body massage chair and choice of aromatherpay)
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How do I pay for my session?
Payments are accepted at the time of service. We accept major credit/debit cards and some HSA/FSA cards. Please call ahead if you have questions about your payment method.
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Do you offer payment plans or discounts?
At this time, We don’t offer sliding scales. However, we strive to keep services affordable and will work with you to find the best fit for your needs.
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What is your cancellation policy?
We kindly ask for at least 48 hours’ notice for cancellations. Late cancellations or missed appointments may be subject to a fee.
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Medical Marijuana Consultations
Is medical marijuana legal in Virginia?
Yes. As of July 1, 2020, medical marijuana is legal in Virginia for qualifying patients. Once certified, you can legally purchase products from licensed dispensaries across the state.
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What conditions qualify for a medical marijuana card?
We evaluate patients for a wide range of conditions including anxiety, PTSD, fibromyalgia, glaucoma, epilepsy, Crohn’s disease, multiple sclerosis, and many more. If you’re unsure whether you qualify, I still encourage you to book an appointment—you may still be eligible.
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What is the cost of the Medical Marijuana consultation?
The fee is $100 for both new certifications and renewals. Payment is required at the time of booking your appointment.
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What happens during the consultation?
During your 15-minute virtual appointment, we’ll reviewyour medical history, current medications, and symptoms. If it is determined that you could benefit from a medical marijuana, card you’ll receive a signed certification via email that’s valid for one year the same day of your appointment
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How do I prepare for my appointment?
After scheduling, you’ll receive a link to a secure patient portal. Please complete the intake forms within 72hrs and upload supporting documentation such as with:
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A copy of your Virginia state ID or driver’s license ( Front and back)
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Have a list of your medications, providers, and pertinent medical history. ​
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Can I go to the dispensary right after I get certified?
Yes! Once you receive your emailed certification letter, you can visit any Virginia-licensed dispensary and begin purchasing products.
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What if my condition isn’t listed on your site for medical marijuana card?
You may still qualify. Each case is reviewed individually, and some patients with non-listed conditions may still be eligible. We encourage you to schedule a consultation for a full evaluation.
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Spravato (Esketamine) Therapy
What is Spravato and how does it work?
Spravato (esketamine) is an FDA-approved treatment for adults with depression that has not improved after trying other antidepressants. It is administered as a prescription nasal spray in the office under medical supervision. Spravato works differently from traditional antidepressants by targeting certain receptors in the brain involved in mood regulation, which may help improve symptoms for some individuals who have not responded to other treatments.
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Who qualifies for Spravato treament?
Spravato may be considered for adults diagnosed with major depressive disorder who have not experienced adequate improvement after trying at least two antidepressant medications. A consultation visit is required to determine eligibility.
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Do I have to be an established patient to receive Spravato?
No. You do not need to be an established patient in the practice to schedule a consultation. If treatment is determined to be appropriate, Spravato can be initiated in this office while you continue ongoing care with your primary mental health provider. Coordination of care can be arranged as needed to support continuity and safety.
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Is Spravato covered by insurance?
Yes. ,Many commercial, medicaid, and medicare insurance plans cover Spravato for eligible patients; however, most plans require prior authorization approval before treatment can begin. Insurance benefits are verified in advance so you understand your coverage and any potential out-of-pocket costs. Depending on eligibility, some patients may also qualify for the Spravato Savings Program offered by the manufacturer to help reduce out-of-pocket expenses.
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What should I expect during a Spravato treatment session?
Spravato is administered in-office under medical supervision. After receiving the nasal spray, patients remain in the office for a monitoring period to ensure safety. During this time, you will be seated in a comfortable recliner in a quiet room designed to promote relaxation, with options such as dimmed lighting, soft music, or television available. You are welcome to wear comfortable clothing and may bring items such as headphones or a small blanket if that helps you feel more at ease. Our goal is to provide a safe, calm, and supportive environment throughout your visit.