FAQs
We understand that starting therapy and exploring your options can become overwhelming. So we answered some of the most common questions below to help guide you. If you don’t see what you’re looking for, feel free to reach out—your clarity and comfort are important to us.
Fees & Appointments
Q: Do you accept insurance?
A: Yes, we accept most health insurance plans. If you're unsure whether your insurance is accepted, please give us a call at 757-333-0175 and we’ll be happy to verify coverage for you.
​
Q: Do you offer self-pay options?
A: Absolutely. If you’re not using insurance, self-pay rates are available for all services. Feel free to call to discuss your options—we’ll help you choose what works best for you.
​
Q: What are your current rates?
A:
New patient visit (1 hour): $175
Follow-up visit (30 minutes): $100
Zen Room sessions:
• 15-minute session: $10 ( this includes soft music, full-body massage chair and choice of aromatherapy)
30-minute session: $25 ( this includes soft musics, full-body massage chair and choice of aromatherpay)
​
Q: How do I pay for my session?
A: Payments are accepted at the time of service. We accept major credit/debit cards and some HSA/FSA cards. Please call ahead if you have questions about your payment method.
​
Q: Do you offer payment plans or discounts?
A: At this time, We don’t offer sliding scales. However, we strive to keep services affordable and will work with you to find the best fit for your needs.
​
Q: What is your cancellation policy?
A: We kindly ask for at least 48 hours’ notice for cancellations. Late cancellations or missed appointments may be subject to a fee.
Medical Marijuana Consultations
Q: Is medical marijuana legal in Virginia?
A: Yes. As of July 1, 2020, medical marijuana is legal in Virginia for qualifying patients. Once certified, you can legally purchase products from licensed dispensaries across the state.
​
Q: What conditions qualify for a medical marijuana card?
A: We evaluate patients for a wide range of conditions including anxiety, PTSD, fibromyalgia, glaucoma, epilepsy, Crohn’s disease, multiple sclerosis, and many more. If you’re unsure whether you qualify, I still encourage you to book an appointment—you may still be eligible.
​
Q: What is the cost of the Medical Marijuana consultation?
A: The fee is $100 for both new certifications and renewals. Payment is required at the time of booking your appointment.
​
Q: What happens during the consultation?
A: During your 15-minute virtual appointment, we’ll review your medical history, current medications, and symptoms. If it is determined that you could benefit from a medical marijuana, card you’ll receive a signed certification via email that’s valid for one year the same day of your appointment
​
Q: How do I prepare for my appointment?
A: After scheduling, you’ll receive a link to a secure patient portal. Please complete the intake forms within 72hrs and upload supporting documentation such as with:
-
A copy of your Virginia state ID or driver’s license ( Front and back)
-
Have a list of your medications, providers, and pertinent medical history. ​
​
Q: Can I go to the dispensary right after I get certified?
A: Yes! Once you receive your emailed certification letter, you can visit any Virginia-licensed dispensary and begin purchasing products.
​
Q: What if my condition isn’t listed on your site for medical marijuana card?
A: You may still qualify. I review each case individually, and some patients with non-listed conditions may still be eligible. I encourage you to schedule a consultation for a full evaluation.
Complementary Therapy
Q: What is complementary therapy, and how is it different from medical treatment?
A: Complementary therapies are holistic, supportive services like aromatherapy, guided imagery, and massage. They are designed to enhance your well-being and reduce stress but are not a replacement for medical or psychiatric treatment.
​
Q: Do I need a referral to book a complementary therapy session?
A: No referral is needed. These services are available to all clients and can be added to your treatment plan or scheduled individually.
​
Q: What should I expect during a session?
A: Sessions vary based on the therapy, but all are designed to help you relax, reset, and feel grounded. For example, a Zen Room session may include aromatherapy and massage chair use, while guided imagery focuses on calming the mind through visualization.
​
Q: Are these therapies safe for everyone?
A: Yes, but please inform us of any medical conditions, allergies (especially to scents/oils), or mobility concerns prior to your session so we can ensure a safe and comfortable experience.